• Address: Suffolk, VA 23435 (map)
• Date Posted: 09/14/09

Quality Management (5) (Hardcover) by David L. Goetsch, Stanley B. Davis Edition: 5 Release: 2005-06-01 Publisher: Prentice Hall Format: Hardcover ISBN-10: 0131189298 (0-13-118929-8) ISBN-13: 9780131189294 (978-0-13-118929-4)

This direct, straightforward book provides material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. Up-to-date and comprehensive, it covers all of the elements of total quality, including several that receive little or no attention in other total quality books, enabling readers to understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. Covering all topics necessary to total quality management, this book includes: global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management. An excellent handbook for quality managers, directors of quality control, and vice-presidents of quality management. Copyright (C) Muze Inc. 2005. For personal use only. All rights reserved. I will meet in person Buyer Sets Neutral, Public Location which means the location has to be well lit and plenty of people around. Good location are Gas Stations such as WAWA or Farm Fresh will deliver in daylight hours ONLY.

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